4 hours

This training is available for free for all Washington State Telecommunicators. Users outside of Washington State please contact program manager for cost details. When accessing our online training, please make sure you are using the Google Chrome or Firefox browser, which works best with our courses. For issues regarding Help Desk Support for this site please email For questions regarding training, contact Program Manager Katrina Rahier at .

Students must finish the presentation module, test module, successfully pass the quiz and complete the evaluation in order to receive a certificate.  If you have any difficulty, please reach out to the Help Desk Support.

COURSE OBJECTIVES:   The student will be able to discuss the goal of an effective Crisis Intervention Team program and the roles of public safety responders within the crisis intervention team. The student will be able to Identify different types of mental health illnesses and situations to relay to responders and to further assist individuals in crisis.  The student will be able to describe the relationship between mental illness and suicide, recognize suicidal indicators, and identify resources for community mental health and crisis outreach.


TARGET AUDIENCE: Telecommunication Officers in Washington State

PREPARED BY: KR - Emergency Management Division, State E911 Coordinator Office

Course Prerequisites

Public Ratings have been turned off for this course...